Returns & Exchanges
At Giant Lygon St, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on all unworn and unused items. Whether you need a different size or changed your mind, our team is here to ensure your gear fits your riding style perfectly.
Initiate Your Return
Contact our customer service team via email or visit our Lygon St storefront with your original order number and proof of purchase to start the process.
Prepare the Package
Ensure the items are in their original packaging with all tags attached; for bicycles, ensure they are in clean, showroom condition to qualify for a full refund.
Ship or Drop Off
Bring your items directly to our Melbourne store for an immediate exchange, or mail them back to us using a tracked shipping service to avoid any transit issues.
Quality Inspection and Refund
Once our technicians verify the condition of the return, we will process your refund to the original payment method or issue a store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing